Refund and Returns Policy

Introduction

Thank you for choosing Deus Enterprises. We strive to provide high-quality products and services, including invisible grille, mosquito mesh, honeycomb blinds, and aluminum mosquito mesh installations. This Refund and Returns Policy outlines our procedures and guidelines for refunds and returns. By using our services or purchasing our products, you agree to the terms set forth in this policy.

1. Refunds

1.1 Eligibility for Refunds

Service-Related Refunds: Refunds for services are considered only if the installation has not yet been completed. Once the installation is complete, we do not offer refunds due to the nature of customized services.
Product-Related Refunds: Refunds for products such as mosquito mesh, honeycomb blinds, and aluminum mosquito mesh are available under the following conditions:
The product is unused, in its original packaging, and in a resalable condition.
The refund request is made within [X] days of receiving the product.

1.2 Process for Requesting a Refund

To request a refund, please follow these steps:

Contact Us: Email us at contact@deusalupro.com or call us at +91 91520 37243 to inform us of your refund request.
Provide Details: Include your order number, a description of the issue, and any supporting documentation or photos if applicable.
Return the Product: If applicable, return the product to us in its original packaging. We will provide instructions on how to return the product.

1.3 Processing Time

Once we receive your refund request and the returned product (if applicable), we will process the refund within 5 business days. The refund will be issued to the original payment method.

2. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please return the original product for a refund and place a new order for the desired item.

3. Non-Refundable Items

Certain items are non-refundable, including but not limited to:
Custom-made or specially ordered products.
Products that have been used or damaged by the customer.

4. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: contact@deusalupro.com
Phone: +91 91520 37243
Address: A101, Jai Matadi Compound, Kalher, Opp. Rajlaxmi Warehouse, Kalher-Biwandi, Maharashtra, Thane – 421302

Thank you for your understanding and cooperation. We are committed to providing you with excellent service and ensuring your satisfaction.